Terms & Conditions

1. Acceptance of Terms

By downloading, installing, or using Callro ("the App"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, do not use the App. These Terms constitute a legally binding agreement between you and Vindication Inc. ("Company," "we," "us," or "our").

2. Description of Service

Callro is an Android application that provides call screening services. The App analyzes incoming calls using on-device algorithms and public data sources stored on your phone. Callro does not look up caller names from an online directory. If your carrier sends a caller-ID name with a call, Callro may use it as one of its signals.

Call Screening Accuracy Disclosure:

Callro uses multiple detection layers to identify suspected spam and robocalls, but no call screening technology can guarantee the detection or blocking of all unwanted calls, nor can it guarantee that legitimate calls will never be incorrectly silenced or blocked. False positives (legitimate calls treated as spam) and false negatives (spam calls that ring through) will occur. The accuracy and effectiveness of call screening depends on factors including but not limited to your carrier's STIR/SHAKEN implementation, the caller's network, the type of spoofing used, and the availability of public spam databases.

Vindication Inc. accepts no liability for calls that are incorrectly blocked, silenced, or allowed through, including any financial loss, missed communication, emergency call failure, or inconvenience resulting from screening decisions. You acknowledge that using Callro is not a substitute for exercising personal judgment about incoming calls.

Additional Service Limitations:

• Callro requires the call screening role (ROLE_CALL_SCREENING) on your Android device to function.
• Callro requires an active internet connection for spam database updates and certain features.
• Callro decides whether an incoming call rings, is silenced, or is blocked. What happens to the caller after that, including whether they can reach your voicemail, is determined by your mobile carrier's network and your phone settings, and Callro makes no promise about what a caller hears or whether a caller can leave a voicemail. Legitimate calls that the App misidentifies are affected in the same way.
• Call screening effectiveness may vary across different Android device manufacturers and carriers.

3. Subscription, Billing, and Free Trial

3.1 Subscription Terms

Callro costs $9.99 per month (USD), plus applicable taxes calculated at checkout. Subscriptions renew automatically each month until cancelled.

You can subscribe through Google Play. Website checkout on getcallro.com is being introduced; where it is available, website purchases are processed by Paddle. Purchases made through Google Play are processed by Google under Google's terms.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. This applies to purchases made on getcallro.com. Paddle handles payment processing, tax collection and receipts for those purchases, which are also subject to Paddle's buyer terms: https://www.paddle.com/legal/buyer-terms.

3.2 Free Trial

New subscribers in the Callro Android app receive a 7-day free trial with full access to all app features. No payment method is required to start your free trial. The trial begins automatically on your first launch of the App.

The 7-day free trial applies to the Android app. Subscriptions purchased on getcallro.com are charged $9.99 per month from the date of purchase and do not include a free trial.

After the free trial ends, continued use of Callro's call screening features requires an active paid subscription at $9.99 per month. You may subscribe at any time before or after your trial ends.

One free trial per device. To prevent abuse, Callro uses device-level verification (a one-way cryptographic hash of your device identifier) to enforce a limit of one free trial per physical device.

3.3 Auto-Renewal Disclosure

Your subscription automatically renews at the end of each monthly billing period. You will be charged $9.99 per month (plus applicable taxes calculated at checkout) unless you cancel before the end of the current billing period.

This disclosure complies with the California Automatic Renewal Law (Cal. Bus. & Prof. Code §§ 17600-17606).

3.4 Cancellation

You can cancel at any time. Cancelling stops future renewals. To cancel a Google Play subscription, use Google Play. To cancel a website subscription, use the link in your Paddle receipt or contact support@getcallro.com.

Cancellation takes effect at the end of the current billing period. You retain full access until the end of the paid period.

3.5 Price Changes

We reserve the right to change subscription pricing. If we increase the price, we will provide at least 30 days advance notice. Your continued use after the price increase takes effect constitutes acceptance of the new price.

3.6 Billing and Merchant of Record

Paddle.com is the Merchant of Record for purchases made on getcallro.com; see section 3.1. Purchases made through Google Play are processed by Google under Google's terms.

3.7 Refund Policy

Refunds are described in our Refund Policy.

4. Referral Program

4.1 Program Description

Callro offers a referral program that allows existing subscribers to invite others to use the App. Each subscriber receives a unique 6-character referral code and a shareable referral link.

4.2 Rewards

When a referred user ("referee") subscribes to Callro and completes their first paid renewal (approximately 30 days after subscribing), both the referring user ("referrer") and the referee each receive one month of free service. The free month is applied by deferring the next billing date by 30 days using Google Play's subscription deferral mechanism. Referral rewards currently apply to Google Play subscriptions only.

4.3 Referral Cap

A referrer may accumulate a maximum of 6 months of deferred billing at any time. Once this cap is reached, additional referrals will not generate rewards for the referrer until existing deferred months are consumed through normal billing cycles. Referees still receive their one free month regardless of the referrer's cap status.

4.4 Referral Rules

• Self-referral (using your own referral code on your own device) is prohibited and will be automatically rejected.
• Each device may redeem only one referral code, and only within 7 days of the App's first installation on that device.
• If a referral code generates more than 3 conversions within a 7-day period, rewards may be automatically held for manual review to prevent abuse.
• Vindication Inc. reserves the right to hold, revoke, or modify referral rewards if abuse, fraud, or manipulation is suspected.
• The referral program may be modified, suspended, or terminated at any time at Vindication Inc.'s sole discretion, with reasonable notice provided to active participants.

5. Follow-Up Call Authorization

During the onboarding process, you may be asked to provide your phone number and consent to a follow-up call from the Callro team. If you consent, a Callro team member may manually dial your number during your first week of use to ensure the App is working correctly and to answer any questions.

This is a one-time, manually-dialed call — not an automated or autodialed call. You may revoke consent at any time by contacting support@getcallro.com. Providing your phone number is optional. If you decline the phone-number prompt, you can enter your area code manually and use the App without a follow-up call.

6. License

Subject to these Terms and payment of applicable subscription fees (or during your active free trial), Vindication Inc. grants you a limited, non-exclusive, non-transferable, revocable license to install and use Callro on Android devices you own or control, solely for your personal, non-commercial use.

You may not:

• Copy, modify, or distribute the App
• Reverse engineer, decompile, or disassemble the App
• Use the App for any unlawful purpose
• Attempt to circumvent subscription requirements
• Attempt to claim more than one free trial per device or circumvent device-level trial verification
• Resell or sublicense the App or your subscription
• Use the App to engage in any activity that violates applicable federal or state law
• Manipulate, exploit, or abuse the referral program

7. Intellectual Property

Callro, the Callro logo, the Gauntlet Engine name, the Shield support assistant name, and all related trademarks are trademarks or registered trademarks of Vindication Inc. All rights not expressly granted in these Terms are reserved by Vindication Inc.

8. Acceptable Use

You agree not to use the App to violate any applicable law, infringe upon intellectual property or privacy rights of others, attempt to gain unauthorized access to any system, interfere with or disrupt the App, transmit malicious code, impersonate any person, or circumvent, disable, or tamper with any security, trial enforcement, or access control feature of the App.

9. Data Deletion

You may request deletion of all server-side data associated with your device by emailing support@getcallro.com with the subject line "Data Deletion Request." Server-side deletion is processed within 30 days and includes your trial management record, encrypted phone number, referral records, support chat history, and any community spam reports. Deletion of server-side data will also cancel any pending or banked referral rewards.

You may also request data deletion by visiting getcallro.com/delete-data.

10. Disclaimer of Warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VINDICATION INC. DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE APP WILL BLOCK ALL SPAM OR SCAM CALLS, NEVER BLOCK LEGITIMATE CALLS, OPERATE WITHOUT INTERRUPTION OR ERROR, OR BE COMPATIBLE WITH ALL ANDROID DEVICES OR CARRIERS. WE DO NOT WARRANT ANY SPECIFIC DETECTION RATE, FALSE POSITIVE RATE, OR LEVEL OF CALL SCREENING ACCURACY.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VINDICATION INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE APP, INCLUDING BUT NOT LIMITED TO FINANCIAL LOSSES FROM SCAM CALLS NOT BLOCKED, MISSED CALLS FROM LEGITIMATE CALLERS INCORRECTLY BLOCKED OR SILENCED, MISSED EMERGENCY COMMUNICATIONS, DATA LOSS, VOICEMAIL FROM BLOCKED CALLERS, OR ANY INTERRUPTION OF SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID FOR THE APP IN THE THREE MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless Vindication Inc. and its officers, directors, employees, contractors, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from your use of the App, your violation of these Terms, your participation in the referral program, or your infringement of any third-party rights.

13. Force Majeure

Vindication Inc. shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, natural disasters, pandemic, war, terrorism, government actions, power failures, internet outages, or third-party service failures including Google Play, Firebase, Supabase, or telecommunications carrier service interruptions.

14. Termination

We may suspend or end access to the Service for violation of these Terms or misuse of the Service. You may stop using the Service at any time. We reserve the right to terminate or suspend your access to the App at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, Vindication Inc., or the integrity of the App. Upon termination, any pending referral rewards are forfeited. Sections 7, 10, 11, 12, and 16 survive termination.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable, or severed. The remaining provisions continue in full force and effect.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any dispute shall be subject to the exclusive jurisdiction of the state or federal courts located in Pinellas County, Florida.

Informal Resolution. Before filing any formal legal action, you agree to contact us at support@getcallro.com and attempt to resolve the dispute informally for at least 30 days.

Arbitration. For disputes involving amounts less than $10,000, either party may elect binding arbitration under the American Arbitration Association's Consumer Arbitration Rules in Pinellas County, Florida or by telephone at your election.

Class Action Waiver. You waive any right to bring or participate in any class action lawsuit or class-wide arbitration against Vindication Inc. All claims must be brought on an individual basis.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Vindication Inc. regarding your use of the App and supersede all prior agreements.

18. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by updating the Last Updated date and providing notice within the App where required by law. Material changes will not take effect until 14 days after notification.

19. Contact

Vindication Inc.
7901 4th St N Ste 300, St. Petersburg, FL 33702
support@getcallro.com
+1 (727) 354-3133
getcallro.com