FREQUENTLY ASKED QUESTIONS

Q: Why do I still get spam calls even after blocking numbers?

A: Spammers constantly change numbers. Blocking one does nothing, they just call from another. Callro catches them by behaviour, not just lists.

Q: Do call-blocking apps really work?

Q: Does rejecting spam calls make it worse?

Q: Will Callro block important calls from my doctor?

Q: Why do spam calls show my local area code?

A: Yes. Rejecting tells spammers your number is active. Callro blocks silently, you never interact, so your number never gets flagged.

A: That's "neighbor spoofing." Scammers fake local numbers to trick you. Callro detects and blocks spoofed calls instantly.

A: Most only block known numbers. Callro uses six layers including AI and pattern recognition to catch brand new spam before it rings.

A: No. Numbers saved in your contacts always ring through. Legitimate callers with valid STIR/SHAKEN certificates are also recognized as safe.

A: It's a digital "passport" for calls. It verifies the caller has the right to use that number. No valid passport? Callro blocks the call.

Q: What is STIR/SHAKEN?

Q: Why am I getting calls from international numbers?

A: Likely the "one-ring scam." They want you to call back and pay fees. Callro can block international numbers automatically.

Q: Does Callro have real human customer support?

A: Yes! When you need help, you talk to a real person, not an automated bot. We believe in treating our users like humans, not tickets. Email us at support@callro.com and a real team member will respond.

Q: How do I cancel or unsubscribe from Callro?

A: One tap. No hidden steps. No runaround. Just go to Settings in the app and choose "Cancel Subscription." We don't believe in making cancellation difficult like some other apps do. You're in control, always

Q: How do I stop spam calls permanently?

A: No single tool stops 100%. But layered protection like Callro's six layers, is your best defense. We adapt as spam tactics change.

Q: Do I still need the Do Not Call Registry?

A: Yes. It stops legal telemarketing. Callro stops the illegal spam that Registry can't touch.

Q: How is Callro different from my carrier's blocking?

A: Carriers use simple lists. Callro uses six layers: blocklists, trusted contacts, spoofing detection, pattern recognition, on-device AI, and final scoring. Much more effective.

Q: Does Callro drain my battery?

A: No. We're engineered for efficiency. All processing is lightweight and optimized.

Q: What if a spam call slips through?

A: Report it in the app. That helps train your personal shield and our community blocklist.

Still have questions? Real humans at support@callro.com